Want Happier Patients? Here’s How to Improve Post-Surgical Satisfaction

Clinical success and the absence of complications don’t always guarantee a satisfied patient. A technically flawless procedure can still leave a patient feeling disappointed or unheard if their post-op experience doesn’t meet expectations.

If you want to increase referrals, reduce complaints, and build a strong reputation, post-surgical satisfaction is key.

Key Drivers of Satisfaction

- Clear expectations: Patients who understand the recovery process are more likely to be satisfied.
- Regular follow-up: Patients appreciate being checked in on.
- Pain management: Effective, well-communicated pain plans reduce anxiety and frustration.
- Empathy and communication: It’s not just what you say — it’s how you say it.

Using PROMS to Measure and Improve Satisfaction

PROMS allow patients to report on their symptoms, function, and emotional wellbeing. These insights help you identify who is doing well, and who may need extra support.

Platforms like SurgicalPerformance make this easy, with automated PROMS delivery and easy to interpret results that help you focus where it matters.

How to Act on the Data

- Respond early to red flags/cases of concern
- Adjust your education and consent process if patterns emerge
- Celebrate high scores with your team

Each patient insight is an opportunity to improve.

Final Thoughts: Post-Op Care Strengthens Your Practice

Happy patients are more likely to recommend you, leave positive reviews, and return for future care. By prioritising their experience, not just the procedure, you strengthen your clinical outcomes and your business.

Start with a simple question: 'How is the patient feeling about their outcome?' Then, build your care around the answer.

Get started on SurgicalPerformance today with a 10-case Free Trial.